---
title: How Base Name Service improved response time with Dispatch
description: Base Name Service streamlined domain management with Dispatch, automating alerts and boosting efficiency. See how real-time monitoring transformed operations.
image: https://blog.esprezzo.io/hubfs/BNS_Customer_Story_V10.jpg
---

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## [The Esprezzo Blog](https://blog.esprezzo.io)

# How Base Name Service improved response time with Dispatch

by [Esprezzo Team](https://blog.esprezzo.io/author/esprezzo-team) on August 1, 2024

- [Tweet](https://twitter.com/share)

![Testimonial quote from JackJack, co-founder of Base Name Service, praising Dispatch for providing real-time alerts for domain activities, ensuring smooth and secure operations.](https://blog.esprezzo.io/hs-fs/hubfs/Base-Name-Service_Customer_Story_V11.jpg?width=1200&height=580&name=Base-Name-Service_Customer_Story_V11.jpg)

[Base Name Service](https://www.basename.app/) (BNS) is the primary naming service on the [Base](http://base.org) network, simplifying how users link memorable names like "bob.base" to blockchain identifiers such as crypto wallet addresses. As BNS domains grew in popularity, managing the increasing number of domain registrations, renewals, and transfers became challenging. The team turned to [Dispatch](http://dispatch.esprezzo.io/signup) for efficient domain activity monitoring and real-time updates.

## Challenges: Scaling domain management for a growing user base

As BNS attracted more users, they faced significant challenges:

- **Manual processes became a bottleneck:** Tracking domain activities manually was time-consuming and inefficient.
- **Demand outpaced capacity****:** The surge in domain-related tasks overwhelmed the team, making it difficult to manage peaks in user activity.
- **Delays from inconsistent communication:** Keeping team members informed about important domain updates became challenging, leading to inconsistent communication and coordination issues.

### Client objectives

- **Improve domain monitoring:** Gain timely insights into domain events, including registrations and transfers.
- **Boost resource efficiency:** Automate tracking to enable the team to focus on new features and community engagement.
- **Improve team coordination:** Ensure all team members receive updates on domain activities for better communication.
- **Prepare for growth:** Create a scalable monitoring system to manage an expanding user base and domain registrations.

## Solution: Automating domain monitoring and alerts with Dispatch

> Dispatch is one of the easiest on-chain automation tools we've used. We rely on it internally for monitoring .base name registration, transfers, gifting, subname creation, and more.
> 
>  
> 
> **JACKJACK**
> 
> **Co-Founder, Base Name Service**

BNS needed a solution to simplify domain management and boost team communication and efficiency. They implemented Dispatch through the following steps:

### How to replicate Base Name Service's  time-saving automation

![Steps to create Base name service domain monitoring alert@2x](https://blog.esprezzo.io/hs-fs/hubfs/Steps%20to%20create%20Base%20name%20service%20domain%20monitoring%20alert@2x.png?width=300&height=446&name=Steps%20to%20create%20Base%20name%20service%20domain%20monitoring%20alert@2x.png)

### Steps to automate domain monitoring

#### Step 1: Linking smart contracts for instant updates

BNS added their [Base Registrar Controller](https://base.blockscout.com/address/0x4079d84889e0E1AC22beec60dc8e5E7b621bf55D) smart contract to Dispatch, enabling real-time monitoring of relevant domain activity.

#### Step 2: Automating real-time Telegram alerts

To improve team coordination, BNS created a Patch (automation) to deliver real-time alerts for key domain events to a dedicated Telegram channel, ensuring timely updates for the entire team.

![Esprezzo Dispatch Patch - BNS](https://blog.esprezzo.io/hs-fs/hubfs/Esprezzo%20Dispatch%20Patch%20-%20BNS.jpg?width=1200&height=421&name=Esprezzo%20Dispatch%20Patch%20-%20BNS.jpg)

Patch for BNS domain alerts

#### **Step 3: Instant domain activity updates**

Dispatch provides real-time updates on domain activities directly to their Telegram channel, enabling the team to quickly spot trends and respond effectively.

## Results: Faster response times, smarter team decisions

Here’s how Dispatch made a difference for BNS:

### Dramatic boost in team efficiency

The shift from manual tracking to automated monitoring freed up valuable time for the BNS team. No longer bogged down by manual tracking, the team now has more time to focus on high-value tasks that drive business growth.

JackJack, Co-Founder of Base Name Service, shared, "Dispatch provides real-time alerts for domain registrations, transfers, and expirations. This immediacy allows us to take swift action, ensuring our operations run smoothly and securely.”

### Enhanced team communication and awareness

Real-time alerts for key business-impacting activity now appear in the team’s dedicated Telegram channel, keeping all team members informed without extra effort. Having a shared data stream or timeline of important domain-related activity has improved teamwork and helps avoid miscommunication.

> Team members receive instant alerts for important domain activities, such as new registrations, transfers, and expirations. This real-time communication ensures that everyone is promptly informed about critical events, reducing the lag in response time.
> 
>  
> 
> **JACKJACK**
> 
> **Co-Founder, Base Name Service**

### Improved visibility and proactive management

BNS now sees domain updates as they happen, helping them spot and tackle trends and issues right away. With this clearer picture, the team can get ahead of potential challenges and jump on new opportunities.

> 1/2 - We're trying out [@Esprezzoapp](https://twitter.com/Esprezzoapp?ref_src=twsrc%5Etfw)'s Dispatch to track our new name registrations on Telegram. It's functioning excellently, and we highly recommend giving it a try.
> 
> Dispatch is a no-code automation platform with all the Web3-to-Web2 integrations you need to connect your… [pic.twitter.com/Is5CnuCUKF](https://t.co/Is5CnuCUKF)
> 
> — Base Name Service (BNS) 🛡️ (@basenameapp) [April 26, 2024](https://twitter.com/basenameapp/status/1783979983658275325?ref_src=twsrc%5Etfw)

## What’s next

![Jack Jack, Cofounder of Base Name Service, testimonial quote about Dispatch](https://blog.esprezzo.io/hs-fs/hubfs/JACKJACK_Quote_Cofounder_BNS.jpg?width=1200&height=506&name=JACKJACK_Quote_Cofounder_BNS.jpg)

Dispatch has become essential for BNS, providing real-time updates on key domain activities. This allows the team to respond quickly and keep operations running smoothly. Weekly reports from Dispatch also help by highlighting important trends and issues. Instant notifications ensure that the team stays in-the-know, speeding up responses and encouraging a proactive approach. As BNS continues to grow, Dispatch will remain a key tool for keeping their team informed in real-time.

### Learn more

- Explore our [Docs](http://docs.esprezzo.io/)
- Check our other [customer stories](https://blog.esprezzo.io/tag/customer-stories) to see how Dispatch empowered other Web3 projects:   
  [👟 Endstate](https://blog.esprezzo.io/from-clicks-to-kicks-dispatch-streamlines-endstates-nft-sneaker-drops): Streamlining NFT sneaker drops   
  🕹️ [Another World](https://blog.esprezzo.io/another-world-leverages-automation-for-powerful-gaming-experience-with-dispatch): Leveling up Web3 gaming experiences  
  🏎️ [Exiled Racers](https://blog.esprezzo.io/new-exiled-racers-accelerates-cross-chain-game-development-with-dispatch): Accelerating cross-chain development
- Watch our [tutorials](https://youtube.com/playlist?list=PL1WMq8lzDL3lwCKSZRbaOyKTbb0K1qE3W&si=0niChkEHu9hm5EZi)

#### Keep your team in sync with Dispatch

Inspired by Base Name Service’s story? Improve your outcomes faster by getting started with Dispatch today.

[![Join Dispatch](https://no-cache.hubspot.com/cta/default/4632193/3dc3de7f-b78d-4e1f-a019-04ac4ea6264b.png)](https://cta-redirect.hubspot.com/cta/redirect/4632193/3dc3de7f-b78d-4e1f-a019-04ac4ea6264b)

 Topics: [Customer stories](https://blog.esprezzo.io/tag/customer-stories)

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